VOSA BUSINESS PLAN 2013-14

The government is committed to evidence-based policy development. Customer support agents will engage with callers on the reasons why they have not gone online and guide them towards using digital services. DSA will manage, develop and innovate in the use of digital and IT systems to deliver a service that meets customer and business needs. Fees for statutory services are expected to remain at current levels throughout , with the agency seeking efficiencies to meet the costs of service developments and to counteract the inflationary pressures on costs. Customer service excellence Excellent customer service is important to DSA , and we attained full reaccreditation against the Customer Service Excellence standard in , having been accredited since DSA has a primary responsibility to set the minimum standards for driving and riding in Great Britain and will establish these standards and the necessary testing regime to make sure newly qualified drivers and riders meet them. We will continue to respond to reviews and other feedback and carry out research to improve the range and quality of resources.

Since 1 January , if an offender has been disqualified for a period of at least 12 months for a relevant drink-driving offence, courts have been able to offer them the opportunity for referral to an approved drink- drive rehabilitation scheme course. DSA will work to maintain and improve the security of data held and processed by the agency and its commercial partners, to enable access to information as widely as possible where appropriate, and to continue to comply with legislation such as the Freedom of Information Act and Data Protection Act DSA is committed to ensuring strong financial management and robust systems of internal control, audit and risk management. DSA provides and maintains the system to record Periodic Training completed which approved trainers update online. Research The government is committed to evidence-based policy development.

Customer operations Delivering efficiency, value and quality, understanding customer needs and providing excellent customer service are priorities for DSA.

The health and safety team monitors and reports back on statutory assessments and activities completed by Total Facilities Management contractors. It is the headline government environmental target and this is reflected within DSA. Our vision is to: This will include the introduction businesx a mandatory suite of periodic training courses which are a required element of the EU 3rd Directive. Who we are and what we do 3.

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22013-14 this period, we will aim to ensure the national average waiting time for approved driving instructors is no more than 6 weeks.

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DSA takes fraud and bribery very seriously. DSA intends that public and business customers, as well as all stakeholders, can conduct transactions, bookings and wider business matters effectively and reliably. DSA aspires to be the main, trusted source of information for driving and riding standards in Great Britain and to positively influence thinking around driver and rider behaviour. The government is committed to evidence-based policy development. The theory elements of licence acquisition tests, as well as instructor and professional driver testing, are delivered by our partner Pearson Driving Assessments, on behalf of DSAthrough a network of test centres and mobile facilities.

Is this page useful? This approach applies to the principles outlined in the government white paper on open public services, notably encouraging a diversity of supply, supporting small and medium enterprises, encouraging enterprise and providing greater choice for consumers.

We will carry on with our work in conjunction with the motorcycle voosa industry to develop proposals to improve the way people learn to ride both before and after bsiness take their motorcycle test. Delivering efficiency, value and quality, understanding customer needs and providing excellent customer service are priorities for DSA.

Information from the office printers is used to target staff who print high volumes. This growth is across all 3 areas of vocational practical test demand.

vosa business plan 2013-14

Environment DSA is committed to delivering its carbon reduction plan. Customer support agents will engage with callers on the reasons why they 20133-14 not gone online and guide them towards using digital services. Our newly published national fosa describe the skills, knowledge and understanding needed by drivers and riders to be a safe, responsible and respectful road users and what instructors need to know or be able to do, to deliver effective training.

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vosa business plan 2013-14

For motorcycle testing we expect a slight reduction in demand following a small surge inprior to the EU 3rd Directive that came into buskness on 19 January but then a return to the steady growth experienced since Theory and practical test demand for potential approved driving instructors is also predicted to fall in the period and DSA recognises that for novice drivers and riders the primary focus must be on being safe.

Substances and materials which are dangerous to transport range from those which present obvious risks, such as fuel and explosives, through to more frequently encountered products such as paints, solvents and pesticides.

Key performance indicators, designed to ensure that the service meets the requirements of candidates, are monitored carefully to ensure compliance. Skip to main content.

Chief Executive message 2. We are working hard to understand their needs and think in new ways about how we deliver services.

Driving Standards Agency business plan, 2013 to 2015

Private sector often has new insights and ideas. Improvements in electronic storage including a move to new servers with much greater functionality will enable a busniess away from reliance on hard copies. A new approvals process for the drink-drive rehabilitation scheme was introduced in January opening up the market place to those seeking to deliver the approved course.

This plan sets out the measures, outcomes and important programmes that the DSA aims to deliver during and The accreditation attained in is valid for 3 years, but we will commission further reviews against elements of the standard in and from our accreditors in accordance with the conditions of the scheme.

Customer service excellence Excellent customer service is important to DSAand we attained full reaccreditation against the Customer Service Excellence standard inhaving been accredited since