AXEDA CASE STUDY

With the technological trend to move to a more software-driven self-service terminal, Diebold sought to remotely service its ATMs over the Internet. Mobile Application Development Platform. Mobile Application Deployment Platform. For over 30 years Elekta has been responsible for introducing many market leading, critical technological advances in radiation oncology. Categories Enterprise Content Management Systems. Given the complexity of the device and the amount of data that would need to be collected, it was obvious that an automated solution was required. By collecting data from their products deployed in production, the company could begin addressing the aging workforce issue by capturing and retaining information.

The company constantly strives to deliver higher-quality service, while financial institutions remain under constant scrutiny to reduce their operating costs, including those of outsourced services. Diebold’s service channel accounts for more than half of the company’s revenue. The Leica Microsystems project team began searching for a global software that would allow for the shift from a reactive to proactive service company. See which companies are customers of Axeda. Leica Microsystems attributes its success to providing innovative products and superior customer service.

Company Name Axeda Corporation. This, in turn, meant that Elekta was unable to detect and solve problems on the spot, restricting the company to a reactive service model. This compelled Diebold to think beyond its standard service delivery by way of “rolling trucks” and explore more innovative ways to service machines.

Leica Microsystems attributes its success to providing innovative products and superior customer service. Contact us today to take control of your profile for FREE and learn about our upgraded profile options to unlock all of your customer references for prospects to see.

A typical patient treatment schedule could require daily treatment for a period of weeks, making machine uptime extremely important.

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Don’t see enough customer references? The Leica Microsystems project team began searching for caee global software that would allow for the shift from a reactive to proactive service company. Their initiative focused on downtime avoidance and the prediction of potential problems across the globe, targeting issue prevention. Finally, when we do need to dispatch a technician, we can eliminate unnecessary downtime by remotely diagnosing the problems while the adeda is en route to the ATM.

Vendors Case Studies Hardware Software. Categories Enterprise Content Management Systems. Axeda provides the most advanced cloud-based service and software for managing connected products and machines and implementing innovative Machine-to-Machine M2M and Internet of Things IoT applications.

axeda case study

An integrated solution that brought the data, knowledge, and skills together in a highly connected environment was required. To extend its leadership position, the company began exploring a more proactive service approach for its line of confocal microscopes and tissue processors.

Term Suggest a new Industrial IoT term and share your expertise. To improve customer satisfaction by minimizing downtime of automated optical inspection machines while preserving security and safety.

Case Study: Diebold And Axeda Resolve Issues And Reduce Downtime With OpteView

Axeda Customer Reference Ratings Scale. Address 25 Forbes Blvd. Mobile Application Development Platform. Software Share the capabilities and applications of your software portfolio with potential customers. Collecting information on consumables and parts could automate consumable resupply, optimize spare parts inventory, and enable Gerber to provide true preventive maintenance.

To obtain approval and funding for the initiative, axedx team would need to prove to management that this service strategy shift would result in optimized instrument uptime and reduced costs casd service.

Case Study: Diebold And Axeda Resolve Issues And Reduce Downtime With OpteView

Axeda customer references have an aggregate content usefulness score of 4. Maximizing Clinical Availability and Performance with System Connectivity PTC For over 30 years Elekta has been responsible for introducing many market leading, critical technological advances in radiation oncology. Organization List your organization in our database and share your mission and membership.

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axeda case study

However, given the sensitive axdea of cash-dispensing ATMs, the company required a proven, secure solution. Preserving Security and Operator Safety PTC To improve customer satisfaction by minimizing downtime of automated optical inspection machines while preserving security and safety. Remote access was unavailable on complex devices and Elekta was unable to understand machine performance based on real data, which meant the company could not respond immediately to customer problems.

Axeda Corporation: White Papers & Case Studies by Axeda Corporation – Find White Papers

Claim your profile and create a Premium Portal for your organization. When customers have service issues that need to be resolved, machine data must be collected and interpreted, and engineers need a deep level of skills and understanding.

axeda case study

Azeda, with a tight timeline to develop and launch this new product, there was some reluctance to integrate additional software.

Ewing, senior product manager of service product management at Diebold.

Medical Practice Management Software. For over 30 years Elekta has been responsible for introducing vase market leading, critical technological advances in radiation oncology. Ideally this would happen before their customers even become aware of a problem, reducing the dispatch of onsite technicians or improving first-time fix rates when onsite visits are required.