VOSA BUSINESS PLAN 2013-14

Theory and practical test demand for potential approved driving instructors is also predicted to fall in the period and The agency uses DfT shared services, which will be divested in The graph below shows how we have performed so far and our projection of various scenarios through to the end of the target window. Who we are and what we do 2. Stakeholder management and external communication Working with other agencies, stakeholders and partner organisations, we will maximise opportunities to communicate key road safety and other DSA messages through cost effective channels. Initiatives are focussed on both estates and travel emissions and are outlined in the carbon management section above.

To drive delivery of the targets we will develop our environmental management system EMS and maintain certification to ISO at our main sites. We aim to deliver a flexible estate to effectively support initiatives relating to the development of new service delivery models, such as taking testing to the customer and vocational testing transformation. New report in conjunction with PACTS reveals dangers of not wearing a seat belt and calls for tougher laws for not doing so. The most pressing will be implementing the outcomes of the Motoring Services Strategy consultation which closed in March and is likely to have a major impact on DSA. DSA has a primary responsibility to set the minimum standards for driving and riding in Great Britain and will establish these standards and the necessary testing regime to make sure newly qualified drivers and riders meet them.

Driving Standards Agency business plan, 2013 to 2015

We will work to deliver this once bsuiness direction has been set. What were you doing? Our aim is to empower people to make informed, efficient and safe decisions about their transport for life.

vosa business plan 2013-14

DSA continues to implement best practice and support central initiatives where possible. ICT and digital channel shift DSA intends that public and business customers, as well as all stakeholders, can conduct transactions, bookings and wider business matters effectively and reliably.

We are working hard to understand their needs and think in new ways about how we deliver voss. Our aim is to respond more quickly and flexibly to changing demand where this can be achieved without threatening the integrity of the driving test or resulting in higher fees.

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vosa business plan 2013-14

Through our ongoing programme of customer surveys, supplemented by focus groups with key customer groups, we will ensure that we understand their needs and can measure how well we are doing to meet their requirements. DSA has a primary responsibility to set the minimum standards for driving and riding in Great Britain and will establish these standards and the necessary testing regime to make sure newly qualified drivers and riders meet them.

vosa business plan 2013-14

Customer support agents will engage with callers on the reasons why they have not gone online and guide them towards using digital services. Public service reform puts the customers at the forefront of service design and delivery.

This is to be achieved at a time when we expect demand for driving tests to continue to fall due to a drop in the number of young people in Great Britain. The government is committed to evidence-based policy development.

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Digital services As a leader in the delivery of government online services, DSA will continue to support busibess government digital strategy and the DfT digital strategy by making the best use of digital channels to deliver transactional services as an essential part of our being a modern, fit for purpose organisation, ready to meet the challenges we face.

In addition, we will make sure that we provide greater efficiency and better value for money throughout our business.

We aim to retain voa global standard accreditation from the Customer Contact Association and contribute to the retaining of our Customer Service Excellence accreditation. People are at the heart of everything we do as an organisation, whether customers, stakeholders or our own staff.

Busines expect to award our call off contract in April The Chief Driving Examiner will set test standards and assure the quality of driver, rider and instructor testing activity in Great Britain including that of delegated examiners.

Vksa audit and risk management committee is chaired by a non-executive director and the CEO and finance director attend as observers at least 4 audit and risk management committee ARMC meetings each year. Is this page useful? From a service delivery perspective, there is an increased focus on understanding the impact of our services on protected characteristic groups.

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DSA will continue to maintain and administer the voluntary trainer registers of large goods vehicles, bbusiness, official register of driver instructor training and the register of post test motorcycle trainers. The team is leading on the increased take up of service by electronic channels and will continue to work closely with our customers to continuously improve and update these services. Read the full debate on this important, interesting and complex issue at: DSA will continue to work with the motorcycle training industry and progress implementation of our review of how and where we deliver motorcycle tests in order to be more responsive to the needs of our customers.

Our vision is to: Substances and materials which are dangerous to transport range from those which present obvious risks, such as fuel and explosives, through to more frequently encountered products such as paints, solvents and pesticides.

Our plans for and 4. We want to make sure that all road users have the choice to engage with the national driver visa rider standards. We are also planning to consult on ways to raise standards in the driver training profession both for new entrants and existing qualified instructors.

The standard measures whether our services paln efficient, effective, excellent, equitable and empowering by considering the following areas: However with a good grounding in safe driving and riding techniques novice road users will be well placed to develop the finesse required to gain the maximum ecological benefit.

In particular, we will focus on identifying interventions that will help make young drivers safer. DSA takes fraud and bribery very seriously. We will continue our work with trainers to improve the standard of training provided by motorcycle trainers, in line with the national riding standards and the national driver and rider training standards, whilst fulfilling our regulatory responsibilities fairly and consistently.

DSA is committed to ensuring strong financial management and robust systems of internal control, audit and risk management.