To break through this traditional pattern Charles Kepner and Benjamin Tregoe came up with four rational processes in which four fundamental questions are reflected:. I have used it all the time along my career as a manager of organizations, with extreme success. It’s difficult to believe that there won’t be any bias in there whatsoever! Kepner Tregoe decision analysis Prepare decision statement – includes not only the desired result but also the action required. However, just as was the case with the first step, that would be a mistake.

How will the new skills help them perform steps in their work processes? I have used it all the time along my career as a manager of organizations, with extreme success. Not only should you be concerned with the problems themselves, but more importantly, you should be focused on the root causes of those problems. In spite of the available information, people usually process information badly, misinterpret this or overlook important matters. Step Four — Potential Problem Analysis:

Given the importance of decisions in business, it only makes sense to use tools like the Kepner-Tregoe Matrix to assist in the process.

If Training is the Answer, What is the Question? Part III: Integrate New Skills – Kepner-Tregoe

How should the information gathered, be documented and communicated to others? While solvimg Kepner-Tregoe Matrix can become quite complex depending on how many factors are involved in a given decision, the basis of the model comes down to four steps.

KT has a powerful toolkit for root cause analysis and preventing future problems. What problems have come up that require some sort of solution? But to affect change, the new skills and ideas learned in solvint must be integrated and supported in the day-to-day work environment.

If Training is the Answer, What is the Question? Part III: Integrate New Skills

This is often problematic because the universe often has other plans! Decisions are a regular part of life, and a regular part of business. Once all of the options have been laid out in front of you, the final decision can be made. Pros and cons This step-by-step, systematic approach makes it easy to do the Kepner Tregoe decision analysis.


How to use the Kepner Tregoe decision making model

An important aspect of Kepner Tregoe decision making is the assessment and prioritizing of risk. You are always going to be limited in business by a variety of factors, so making the best possible pick given the options at hand should be your goal. This is only one of the many decision making tools and techniques available for business type decisions.

Did you find this article interesting? It may also take considerable time to get through this process.

Kepner Tregoe Method

tregoee When you use this matrix to guide your thinking when facing a particularly important decision, you will be able to frame the question at hand in a number of important ways.

Consider the winning option against each negative consequence and suggest a plan of action to minimize the adverse effects.

Today’s Top Picks for Our Readers: Step Three — Aolving Analysis: There must be some sort of problem or situation existing that requires a decision to be made, so understanding what is happening should always be your first objective.

Certain causes are therefore excluded.

Clarify the situation, outline concerns and choose a direction. Everything should be very general in nature at this point as you attempt to get a firm grasp on what is going on, and why a decision needs to be made in the first place.

Here potential future problems are anticipated and preventative actions are developed what will the result be. Do you recognize the practical explanation or do you have more suggestions?


The emphasis is on tmeplate the conversation with the right information and including the right people in the decision-making process. New skills must be embedded into everyday business processes.

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kepner tregoe problem solving template

While the KT Decision Analysis template is used to present purchase ideas to the steering templatee, the focus is less on the templates than on the conversations about the information and documentation gathered in the templates.

Moreover, it also helps improve clear communications with customer and suppliers, production quality, customer service and anything related to maintenance and repairs.

It must be integrated into the way work is done to clearly communicate and support when and how new skills should be used back on the job.

kepner tregoe problem solving template

Now it is time to make a decision. Any decision that you make is going to come along with some degree of risk — what are the risks for each decision? Please enter your name here. Step One — Situational Analysis: Situation appraisal – is used to clarify the situation, outline concerns and choose a direction Probllem analysis – here the problem is defined and it’s root cause determined Decision analysis – alternatives are identified and a risk analysis done for each Potential problem analysis – the best of the alternatives is further scrutinized against potential problems and negative consequences and actions are proposed to minimize the risk.