Broadmoor Hospital investigation Closed organisation: Department of the Environment Northern Ireland Closed organisation: Countryside Agency Closed organisation: Compliance by members of the public to meet their statutory requirements is high and we will continue to introduce new services to ensure that we make it even easier for customers to comply with the law. DVLA provides excellent services securely and quickly to those who choose to use them. NHS Estates Closed organisation: Asset Protection Agency Closed organisation:

Welcome to our Business Plan for , which sets out our key performance measures and financial forecasts for the year. Environment and Heritage Service Closed organisation: Health Protection Agency Closed organisation: Wolverhampton Education Action Zone Closed organisation: Our multi-channelled contact centre telephone, email, web chat and social media will be fully integrated improving first contact resolution to the customer. The digital transformation agenda has a direct and intrinsic link to our sustainable performance.

hmcts business plan 2014

We also offer Placement Programmes, which will continue to focus on assisting individuals who may face barriers to employment, including disability and long-term unemployment.

Department of Social Security Closed organisation: DVLA continues to ensure that it acts responsibly in the way it undertakes its business and find ways to improve its environmental and social impacts.

Council on Tribunals Closed organisation: This service will also make it easier for customers to pay their penalties promptly and provide further information on what they need to do to become compliant. We have already substantially reduced the amount of paper we use by putting more of our services online.


hmcts business plan 2014

We have also recruited additional staff with the necessary skills and expertise to deliver our Strategic Plan People, Pay and Pensions Agency Closed organisation: Monitor Monitor Closed organisation: We will also encourage economic growth by helping other government departments to make efficiency savings by offering our services to them at cost-effective rates.

Legal Aid Board Closed organisation: Our strategy is to support ongoing customer compliance by making it as easy to tax as possible.

Business Plan 2017 to 2018

UK Transplant Closed bussiness Commission for Health Improvement Closed organisation: DVLA is committed to digital transformation, removing reliance on large-scale, single IT contracts and developing its in-house capability. NHS Estates Closed organisation: Broadmoor Hospital investigation Closed hmctd Where we have identified any third party copyright information you will need to obtain permission from the copyright holders concerned.

Northern Ireland Prison Service Closed organisation: As part of the DfT family, we are committed to sharing best practice and working together to maximise opportunities hcmts technology convergence and wider efficiencies.

Western Education and Library Board Closed organisation: We aim to achieve re-accreditation in Chemical and Biological Defence Establishment Closed organisation: Defence Procurement Agency Closed organisation: National School of Government Closed organisation: National Policing Improvement Agency Closed organisation: The new system will transform the technology that supports vehicle registration services.


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DVLA has a large customer base. DVLA aims to create a modern workplace and environment where staff can continue to provide a high standard of work with the training, skills and capabilities they need.

hmcts business plan 2014

Our Business Plan sets out our key performance measures for the coming year and provides a framework to ensure that the necessary finance and resources are available to deliver our Strategic Plan Tenant Services Authority Closed organisation: The charity of choice is chosen by our employees which brings a great level of collaboration and engagement activities across DVLA. Community Development Foundation Closed organisation: 2104 help us improve GOV.

Thank you for your feedback. During the year the agency will concentrate on reducing the number of days lost due to sick absence levels by 0.